At Tirumala Logistics, we are committed to providing safe and reliable transportation services. We understand that sometimes plans change, and we aim to offer a fair and transparent refund policy for our customers. This policy is designed in accordance with the Consumer Protection Act, 2019, and other relevant regulations in India.
1. Eligibility for Refunds
Customers may be eligible for a refund under the following circumstances:
Service Cancellation by Us: If we cancel the scheduled service due to operational issues, weather conditions, or unforeseen events, customers are entitled to a full refund.
Timely Cancellation by Customer: Cancellations made by customers at least 24 hours before the scheduled journey are eligible for a partial refund, subject to applicable cancellation fees as stated below.
Service Delays or Failures: In cases where delays exceed 60 minutes or the service fails to meet the agreed standards, customers can request a partial refund or reschedule the journey at no additional cost.
2. Non-Refundable Scenarios
Refunds are not applicable in the following situations:
Late Cancellations: Cancellations made less than 24 hours before the scheduled departure are non-refundable.
No-Show: Failure to arrive at the pickup location on time results in forfeiture of the booking fee.
Third-Party Services: Bookings made through third-party platforms may be subject to different refund terms. Please refer to the respective platform’s policy.
3. Refund Amount and Cancellation Fees
For eligible cancellations, refunds will be processed as follows:
More than 48 hours before service: 90% refund of the booking amount.
24-48 hours before service: 50% refund of the booking amount.
Less than 24 hours before service: No refund.
Exceptional Cases: In exceptional circumstances (e.g., medical emergencies or bereavement), refunds may be processed on a case-by-case basis with relevant documentation provided.
4. Processing Time
Refunds will be processed within 7-10 business days after receiving a valid refund request.
Refunds will be credited back to the original payment method or bank account used for the booking.
5. How to Request a Refund
To initiate a refund request, customers should contact our support team by:
- Email: vishal.birajdar@tirumalalogistics.in
- Phone: +91 9049193121
Please include the booking date, pick-up and drop details, reason for refund, and any supporting documents, if applicable.
6. Complaints and Dispute Resolution
If you are dissatisfied with our service or refund outcome, you may file a complaint with our customer service. We are committed to resolving disputes amicably. In the case of unresolved issues, customers may seek redressal through the Consumer Disputes Redressal Forum as per the Consumer Protection Act, 2019.
Note: This refund policy is subject to updates. The latest version will always be available on our website tirumalalogistics.in